How can I determine whether a member is covered under AIM’s program?įirst check the insurance card to see if the member’s health plan product participates with AIM. Click here if you would like to learn more about AIM’s Provider Portal. Medical offices can initiate utilization review requests on-line. Click here if you would like to verify order numbers on-line.Ĭan I initiate a utilization review request on-line?
Order numbers for utilization review requests that have been processed can be verified on-line or by calling AIM’s Customer Service Department at (800) 252-2021. Requests can be initiated at any time using AIM’s Provider Portal or by calling the specific AIM toll-free number assigned to the applicable health plan where you can leave a voice mail after business hours that will be returned the next business day.Ĭan I verify if a utilization review request has already been processed? Additional clinical information, such as duration of symptoms, prior test results, prior applicable personal and/or family medical history, or prior treatment type and duration.Servicing Provider Demographics (Name, Location, or Tax ID#).Ordering Provider Demographics (Name, Location or Tax ID#).Member Demographics (Name, DOB, Health Plan Name, ID#).At a minimum, please be prepared to provide the following detailed information: How can I speed up the utilization review process for my office?Ĭases are referred for additional clinical review when insufficient information is provided during the initial call. If you have additional questions regarding this process or would like a list of services covered by AIM’s program, please contact AIM’s Customer Service Department at (800) 252-2021. You should have received a list of CPT codes in the mail from the health plan, along with a detailed description of the utilization review process. The lists differ depending on the health plan. Which services are subject to AIM’s utilization review program?
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Please contact AIM’s Customer Service Department at (800) 252-2021 to find out how to initiate a request and to be connected with the applicable AIM toll free number. How can I initiate a utilization review request? TDD/TTY services are available for the deaf, hard of hearing or speech-impaired by calling (866) 766-0246 or (877) 201-4508.
Please contact AIM’s Customer Service Department at (800) 252-2021 to obtain general information about AIM and its services. How can I obtain information about AIM and its services?
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